How to use your Private Healthcare Insurance

Chapman Physiotherapy is registered with all the major Health Insurance Providers

How to claim on your Health Insurance Policy

Most standard Health Insurance Policies cover physiotherapy, some cover sports massage (if the physiotherapist has a certain qualification).

I have Health Insurance - How do I claim?

There are generally two types of health insurance:

Health Cash Plans
• Fee-Paying Insurance

Health Cash Plans are generally from companies like Westfield and Simply Health etc. Through this method, you will need to pay our Clinic after each treatment. We will provide you with a receipt which you will then need to send to your insurance company to redeem the costs.

Fee-Paying Insurances are generally from BUPA, AXA PPP, Aviva, Vitality, WPA, Cigna and some others. This is where you attend for your treatment and we will claim for the treatment fees ourselves from your insurance company. 

Before starting treatment through this method you will need to contact your insurance company to start your claim, once you have informed them that you want to come to Chapman Physiotherapy you will need to provide us with your:

• Membership Number
• Authorisation Number
• Number of treatments allocated or value of authorisation e.g. £250 of treatment


If you are still unsure of the process then please contact our admin team and we’ll be happy to talk you through the process.

01302 321245